Mac Expert 1995 Winter/Mac Expert - Winter 95.iso/Les fichiers/Tidbits/TidBits 101 à 200/TidBITS#196_04-Oct-93.txt

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TidBITS#196/04-Oct-93
=====================

The Newton remains in the news, with Apple putting the automatic
   update process in place so you can call an 800 number to
   upgrade the OS to 1.04. I take a brief spin through many of
   the Internet Newton resources and review PBTools, a truly
   elegant PowerBook utility. Finally, readers chime in with
   their concerns about Apple's seemingly self-destructive
   marketing techniques - is there a conspiracy involved? Where's
   Oliver Stone when you need him?

This issue of TidBITS sponsored in part by:
* APS Technologies -- 800/443-4199 -- [e-mail]
   APS DAT (2 GB) now priced at $749 internal/ $799 external!
   For APS price lists, email: [e-mail] <----- new

Copyright 1990-1993 Adam & Tonya Engst. Details at end of issue.
   Automated info: <[e-mail]> Comments: <[e-mail]>
   --------------------------------------------------------------

Topics:
    MailBITS/04-Oct-93
    Natives Restless Over Proliferation
    Newton Electronic Updates
    Newton Internet Resources
    The PowerBook Purist
    Reviews/04-Oct-93

[Archived as /info-mac/per/tb/tidbits-196.etx; 30K]


MailBITS/04-Oct-93
------------------
  For those who have been confused when calling the direct order
  line for Hayden to order The Internet Starter Kit for Macintosh
  and having Prentice-Hall Computer Publishing answer, my apologies,
  but don't worry. Prentice-Hall Computer Publishing is the parent
  company of a number of publishers, including Hayden, Brady, Que,
  and others. If you do wish to order directly, Hayden asked me to
  mention that they don't take Discover credit cards. They apologize
  for not making that clear before.


Natives Restless Over Proliferation
-----------------------------------
  Truth is stranger than fiction. I didn't do a careful count, but
  last week's article on the October crop of Macs elicited as many
  irate comments as did my editorial on the subject several weeks
  before. Maybe people didn't believe me the first time around - we
  have a problem on our hands.

  Software companies have a major stake in the outcome. Technical
  support is no joke these days. It's not something you can have the
  programmer do when she's taking a break from hammering out code.
  Support in today's real world requires staff trained to not only
  know the products in question cold, but also trained to handle the
  occasional irate customer. Support seldom earns money directly,
  despite Microsoft's recent addition of paid support for people who
  want to call at odd times or want priority into the calling queue.
  So Macintosh developers must consider the increased costs in
  testing and supporting their products on what seems like an
  exponentially increasing number of Macs, and once they have
  considered those costs, decide whether or not they should add
  their voices to ours in calling for a more sensible product line.
  Perhaps Apple will listen to the developers who keep the platform
  moving forward if they won't listen to the customers whose dollars
  contribute to Apple's bottom line.

  A number of people commented that the reason Apple is creating
  differently numbered Macs for specific retailers is probably
  because that way each retailer can safely offer a guarantee that
  they will beat any price on the same system from another store.
  Since many of the stores won't carry the same models, there's no
  worry about the competition.

  In any event, here are a few of the letters we received after
  TidBITS #195_ that make the point especially well.


**Saurabh Misra** <[e-mail]> writes:
  Lunacy. That is how you can describe Apple's naming scheme for new
  computers. Complete lunacy. I thought I kept up with new models
  better than anyone I knew, but I give up. LC 475, Performa 476,
  LC040... oh, forgive me isn't that a processor?

  Buyers don't like being confused by smart naming schemes. If Apple
  doesn't stop, maybe one day there will be more Macintosh models
  than there are buyers.


**Clint Laskowski** <[e-mail]> writes:
  I have been very involved in the Mac revolution. For 6 years I
  sold Apple II and Macintosh personal computers (and Intel-based
  PCs too). I also worked for two Macintosh software developers.
  Most recently, I have spent the last 4 years providing Macintosh
  consulting services in the Midwest. I think I have a credible
  background regarding the Mac.

  I agree that the number of Macintosh models is insane. There is no
  way anyone can follow these things. My customers are confused. I
  am sure retail sales people are confused. I am sure third-party
  vendors are confused. The Macintosh market is confused. I'll bet
  if we put Apple's top executives on a stage and asked them simple
  questions about product features vs. product models, they too
  would be confused. And this state of confusion is leading
  customers to consider other computers. Any military expert will
  tell you that confusion is a major reason for poor performance by
  a well-trained fighting team on a modern battlefield. Can the
  marketplace be all that different?

  I love Apple and the Macintosh. I have based my career on them. I
  can understand some of Apple's problems. But I cannot stand to see
  them fragment and confuse their market. Why are they doing this? A
  competitor couldn't do a better job of destroying Apple's
  potential! [Hmm, perhaps it's time for a conspiracy theory. -Adam]


**Mark Maris** <[e-mail]> writes:
  My first letter to you folks, but I couldn't help it. The latest
  issue of TidBITS is so ridiculous that I must vent my outrage! I
  mean really, how could you foist off the Performa article (in "The
  Proliferation Continues") as serious, when we are not even close
  to April 1st? Everyone knows that Apple has some of the most
  astute marketing people in the industry, and would never, ever
  follow a path that might confuse (or Heaven forbid) anger its
  customers!

  Given that Apple marketing is much too intelligent to follow such
  a monumentally stupid course of action, and also given that I
  believe you are both honest, may I offer the following alternative
  reality?

  I think that the announcement of the new Performa models must be
  the product of a cabal of PC clone makers, probably headquartered
  somewhere in south central Texas. Sitting around a conference
  table, sipping something way too strong for a normal business
  lunch, these ingenious fiends mused on various ways to derail the
  competition.

  "What could we do to induce users to leave Apple products in
  droves?" they asked. "What would virtually guarantee that people
  would be so confused and frustrated that they would leave an
  obviously superior user interface, and migrate to the junk
  operating environment that we bundle on our machines?"

  "I HAVE IT!" one particularly inebriated shareholder yapped. "It's
  the distribution channel, stupid! We could fake an Apple product
  announcement: Dozens of Macs with nearly, but not quite, identical
  features... nothing but meaningless model numbers to differentiate
  them... no obvious reasons or market strategy for the flurry of
  models. And... get this... we'll say that Apple will only market
  certain models through certain dealers!"

  "Brilliant," said the Chairman (also well lubricated). "If people
  believe it, they'll conclude that Apple has abandoned any pretext
  at customer service. Obviously, no one would ever be able to keep
  track of operating system versions in that crowded a product line.
  Users would become hopelessly lost, just trying to upgrade!" By
  this time, the group was laughing so hard, they were reduced to
  tears.

  "Also," the Vice-Chair said, gasping for breath, "for a company to
  single-source a model through one dealer is to explicitly
  encourage that dealer to gouge the public on that model, and
  someone is bound to make that connection. Go with it!"

  And so, before the group could sober up, the plan was launched.
  The announcement was smuggled into the normal distribution
  channels, and you subsequently received it. I am certain that,
  within a very short time, angry Apple executives will issue a
  vehement denial of this sick joke, and we will all sleep easier.

  Well, that's about it. I enjoy TidBITS a lot, but I think you
  might want to check your information sources more carefully in the
  future. Otherwise, these obviously ridiculous items might damage
  your credibility.


**Charles Gervais** <[e-mail]> forwarded this excerpt
  from an article Jack Nissel wrote in an Apple II magazine called
  II Alive:

  Want to be the first on your block to get the new Macintosh models
  when they come out? Then join Apple's Mac of The Month Club!

  Imagine... the latest and greatest Apple Macintosh computer
  delivered to your door, each and every month. (If more than one
  Macintosh is introduced in any given month, you'll have your
  choice of receiving any or all of them!) Here's how it works. Each
  month, the Mac of the Month Club will select a Macintosh for you.
  You'll receive a card in the mail telling you what your monthly
  selection is. If you want to receive that Macintosh model, do
  nothing! Your Macintosh will be sent to you automatically. If you
  don't want the Macintosh model the Club has selected, just return
  the card and indicate your alternate selection. Yes, it's that
  easy!

  Join the Mac of the Month Club today! Choose any six current
  Macintosh models for only one penny (plus shipping and handling).
  Then simply agree to buy an additional 14 Macintosh models (at
  regular Club prices) in the next two years.


Newton Electronic Updates
-------------------------
  Andy Stadler of Apple passed on a note that the Newton software
  update service is now online and accepting calls. There are two
  numbers, an 800 number for U.S. customers, and a normal number for
  overseas callers, although given that the Newton doesn't currently
  understand languages other than English (or things like
  specialized mathematics terms), I can't imagine that there are
  many overseas users yet. I hope to see dictionaries and support
  for other languages and specialized terms appearing soon, although
  I haven't heard of much activity on that front. The numbers to
  call for the update are:

    800/NEWTON9 -- 707/226-8839

  And, although these instructions will only help Newton users, I'm
  including them here so everyone can see how utterly easy it is
  (assuming the modem works properly) to get the update. I'd like to
  see similar services from Macintosh software companies as well -
  it could be cheaper and faster for many users.


Update Instructions
  These instructions describe how to update your Newton software
  using a fax modem.

1. Connect the fax modem to your Newton. (Plug the fax modem cable
  into Newton's communication port. If you need more instructions,
  refer to the manual that came with your fax modem.)

2. Turn on your Newton and the fax modem.

3. Open the Extras Drawer.

4. Tap In Box.

5. Tap Receive, and then tap Enhancement.

6. In the space for a phone number, write 1-800-639-8669 (1-800-
  NEWTON9), or double-tap the space and tap out the phone number in
  the phone keypad that appears. For calls outside of the United
  States, please use 707-226-8839.

7. Tap Call. The connection is made and installation of the update
  begins. Installation takes about a minute.

8. Tap Restart when installation is complete. (Restarting does not
  erase any of your personal information.)

9. After Newton restarts, open the battery compartment and press
  the Reset button. (Pressing Reset does not erase any of your
  personal information.)

  If a problem occurs, press Reset again and try receiving the
  enhancement again. As always, if you need technical support, call
  800/SOS-APPL.


Newton Internet Resources
-------------------------
  For all of the quibbling and carping in the mass media about the
  Newton, interest has been enormous (Apple reported 50,000 units
  sold so far), certainly larger than for any Mac since the first
  PowerBooks, and in many ways even larger. It took a lot longer to
  create a comp.sys.mac.portables newsgroup than it did to create
  three Newton newsgroups on Usenet. But I'm getting ahead of
  myself.

  I want to look here at a number of the Newton resources appearing
  daily on the Internet. I'm sure some of this information also
  appears on ZiffNet, CompuServe, America Online, AppleLink, Delphi,
  BIX, and the others, but frankly, it's probably a lot easier to
  find there. You need more help to find Newton information on the
  Internet, and that's what I hope to provide.


Newton on Usenet
  Three Newton newsgroups passed the Usenet voting process by
  significant margins (average margin of 455 yes votes to 33 no
  votes) not quite three weeks ago. The first,
  comp.sys.newton.announce, provides a moderated  forum for
  announcements, FAQ postings, and other important announcements
  (Michael Nowak <[e-mail]> is the current moderator).
  Discussions of postings in comp.sys.newton.announce take place in
  either of the other two newsgroups, comp.sys.newton.misc and
  comp.sys.newton.programmer, both of which ought to be relatively
  obvious in terms of traffic. Neither are moderated.

  From what I saw in a brief visit, the latter two groups have a
  healthy amount of traffic, and the announce group has just a few
  well-chosen postings. If you're interested in dipping into the
  river of Newton information, these groups are a good place to
  start.


Newton Mailing Lists
  For people who can't or don't wish to read Usenet, there are
  several mailing lists of interest. First is a LISTSERV list at
  Dartmouth that appears to have plenty of knowledgeable Newton
  aficionados. To subscribe, send email to:

    [e-mail]

  with this line in the body of the message:

    SUBSCRIBE NEWTON-L your full name

  Once you're on, you can send questions and comments to this
  address (but please make sure to only send subscription and
  signoff commands to the LISTSERV address):

    [e-mail]

  Michael Nowak, the moderator of comp.sys.newton.announce, also
  runs a mailing list associated with the group for those not on
  Usenet. You can subscribe to the Newton-Announce mailing list by
  sending a request to:

    [e-mail]

  and you can send submissions for both the mailing list and the
  newsgroup to:

    [e-mail]


Newton File Site
  Of course, FTP sites holding cool software are one of the best
  parts of the Internet, and thanks to Rob Bruce <robbruce@bnnrc-
  srv.med.jhu.edu>, Newton users have one. The archive supports
  Gopher access, and has gobs of files last I looked, including
  archives of at least some of the discussion groups covering the
  Newton. Definitely worth a look at:

    bnnrc-srv.med.jhu.edu

  You can send submissions of articles or binary files to Rob via
  email, or if you prefer, you can put them in the directory
  /pub/incoming.

  Other sites worth looking at include Apple's Higher Education
  Gopher server at:

    info.hed.apple.com

  Look in the directory called Apple Corporate News for Apple
  propaganda about the Newton and the Mac, and the Product
  Information directory contains information and tips for Newton
  users.

  Also check out sumex and mac.archive, the two major FTP and Gopher
  file sites for the Macintosh, both of which carry Newton files. On
  <sumex-aim.stanford.edu> look in the /info-mac/newton directory,
  and on <mac.archive.umich.edu> look in the /newton directory.

  Finally, there is an FTP site at <ftp.uth.tmc.edu> that stores
  some GIF images of the Newton and the Newton logo in the
  /public/newton/newton_gifs directory.


Newton FAQs
  What would a newsgroup on the Internet be without a FAQ
  (Frequently Asked Questions) list? Overwhelmed with the same old
  questions, that's what. The Newton community responded to the
  need, and Paul R. Potts <[e-mail]> has created
  several FAQ lists that are posted on comp.sys.newton.announce and
  made available on the FTP site mentioned above. From glancing
  through the /pub/newton/FAQ directory on the FTP site, plenty of
  other FAQ-like lists of information on Easter Eggs, bugs, wish
  lists, developer information, and the like exist as well. If
  you're merely thinking about getting a Newton, I definitely
  recommend that you read through all of these postings for the
  latest details on what's wrong and what's right.


Newton Web Server
  This all may seem fragmented, just as many Internet resources do,
  and to condense all of these resources, Chuck Shotton created a
  World-Wide Web server that pulls many (if not all) of these
  resources together into one place. You do need a World-Wide Web
  browser to see this, but luckily there's a great one in
  development right now for those who have MacTCP connections
  (although it's a bit slow over a 14.4 SLIP connection). To get
  this browser, NCSA Mosaic for the Macintosh B2, FTP to
  <ftp.ncsa.uiuc.edu> and look in the directory /Mac/Mosaic. It's
  big, and again, you need a MacTCP connection to use it, but the
  Web is seriously cool and worth checking out.

  Anyway, the Web server that Chuck Shotton set up has links to many
  of these resources, and it's a good way to browse, especially with
  a fast connection. To connect to the Newton Web server in NCSA
  Mosaic for the Mac, from the File menu choose Open URL (which
  stands for Universal Resource Locator). In the resulting Load
  Network dialog box, enter the following:

    http://www.uth.tmc.edu/newton_info/

  If you have questions, comments, suggestions, or contributions,
  you can contact Chuck at <[e-mail]>. He
  mentioned in the announcement that he's especially interested in
  hearing from administrators of existing Newton archives in order
  to figure out a way of making the existing information more easily
  browsed via Gopher and the World-Wide Web.


The PowerBook Purist
--------------------
  Billy Steinberg dislikes frills. This becomes most evident in
  PBTools, his package of PowerBook utilities marketed by Inline
  Design and supported by Microseeds. PBTools offers elegant, basic,
  PowerBook functions without loading the program down in order to
  compete in the current industry featuritis epidemic.

  PBTools has four sections, PowerWatch, SafeSleep, PowerControl,
  and PBKeys. The PBTools window provides four buttons corresponding
  to the four sections, and the section title itself is a pop-up
  menu for alternative access to the different sections. PBTools
  places a single battery icon, monogrammed with the initials PB
  when you're running on battery power, in the menu bar to the left
  of the Balloon Help icon. Rather than provide several icons and
  changing cursors and all that, PBTools packs a ton of information
  into that single icon. The icon has three visually distinct states
  - battery power, AC Fast Charge, and AC Slow Charge. Two dots
  appear over the battery when AppleTalk is on, and a broken bar
  appears over it all while the drive spins up. While the drive
  spins normally, the bar shows solid. An up arrow icon does replace
  the battery icon when the Caps Lock is on, but does anyone use
  Caps Lock seriously? In each state, a fully charged battery is
  entirely black, and as you use power the black drains out. This
  works well, although I find it hard to see the PB in the battery
  picture when it's on battery power and about half full. The thick
  and thin lightning bolts for fast and slow charging work better
  visually.

  PBTools provides a menu from its menu bar icon. The menu offers
  commands for Sleep (an immediate sleep that doesn't ask about
  AppleTalk), Wake/Sleep Hard Drive, and AppleTalk On/Off/On at
  Restart, along with a shortcut for opening the PBTools Control
  panel and a menu that lets you select which battery is in use.
  More on multiple batteries in a bit.


PowerWatch
  Unlike other PowerBook utilities which tell you battery percentage
  or estimated time remaining, PBTools simply displays battery
  voltages, the only real numbers available. This might sound overly
  technical, but the PowerWatch part of PBTools displays a graph
  over time (you can change the time length from three to 96 hours
  by clicking on it) of battery usage so you can easily see which
  voltages correspond to which icon states. PBTools lets you track
  up to four batteries and calibrate the icon displays (how many
  volts equate to which display for a given battery). I only have
  one battery, so I couldn't play with this much, but for people
  with several batteries, this will be useful since all batteries
  are different and change over time. You can even export your
  battery tracking log to a tab-delimited text file, but I think
  Billy momentarily lost track of his goal of simple elegance there.
  I can't imagine wanting to analyze such a log further. PBTools is
  smart about different types of PowerBooks, and automatically
  chooses the proper battery type depending on the PowerBook.

  [PowerWatch helped last weekend with my new Duo 230. I plugged the
  Duo in all Friday night, but Saturday morning the battery was
  almost completely run down. As Saturday went on, the battery still
  didn't charge. PBTools indicated that the battery was stuck in
  slow (trickle) charge mode and that the voltage was decreasing
  slightly over time. Subsequent troubleshooting and a call to Apple
  revealed something wrong enough to warrant repair, but it was
  great to have the PBTools information while speaking to Apple's
  tech support person. -Tonya]

  You can turn off the PBTools menu from within the PowerWatch
  section, and there's also a ChargeAlert function that alerts you
  if the charger is plugged into the PowerBook (not necessary on
  Duos) but doesn't appear to be charging the battery, probably
  because it's not plugged into the wall. Handy, since Apple's
  Battery DA just notices the fact of the charger being plugged into
  the Mac.


SafeSleep
  The SafeSleep part of PBTools is the least interesting to me,
  because it lets you password-protect your PowerBook. When you
  install PBTools, you can enter your name, address, phone, and
  reward information should you lose the PowerBook. You can enter
  anything you want in those six lines and they display whenever
  PBTools asks for your password at startup or wakeup. You can also
  set PBTools to just request a password, and you can have it accept
  any key as a password (which is good if you want to display the
  owner information, but aren't concerned with protection). PBTools
  will clear the screen either before sleeping or on wakeup so no
  one can see your work, and you can always change your password and
  change the timeout length, after which PBTools puts the PowerBook
  back to sleep if the correct password hasn't been entered. This
  password protection is not serious - booting with the shift key
  down circumvents it, but it's fine for basic privacy. I don't like
  having passwords, and much of the PowerBook's attraction is
  instant access to my work, so I turned SafeSleep off entirely.


PowerControl
  Here's the part of PBTools that Billy Steinberg feels most
  appropriately handles  settings for system sleep, drive sleep, and
  backlight dimming. Unlike other utilities which provide lots of
  options and let you create sets of different settings, PBTools
  only has time limits for system sleep, drive sleep, and backlight
  dimming based on whether or not the PowerBook is plugged in or
  running from battery. When plugged in, two additional checkboxes
  determine if PBTools will protect the LCD (a matter of inverting
  the screen once per minute after an hour of inactivity) and if it
  will allow the CPU to rest, which isn't necessary with AC power.

  There are four other functions in PowerControl. A checkbox
  controls if AppleTalk loads at startup; if it doesn't load, you
  save 250K of RAM but have to restart to use it. If you have an
  Express Modem, you can turn on a setting that ensures that the
  PowerBook won't fall asleep while the Express Modem is working,
  something that might happen otherwise and cause great
  consternation. Another checkbox lets you thicken thin cursors to
  make them more visible - why this is in the PowerControl section I
  couldn't tell you. Finally, a Deep Discharge button claims to do
  the best deep discharge of any software product for those of you
  with nickel-cadmium batteries.


PBKeys
  The final section, PBKeys, lets you define shortcuts for the
  standard PowerBook functions, system sleep, drive sleep, find
  cursor (a circle flashes around the cursor), and oddly enough,
  drive wake. Why would you want to wake your drive manually?

  PBTools can disable caps lock, although a sub-checkbox provides
  access with shift-caps lock. Another option makes PBTools beep if
  you press the caps lock key, my favorite for the "key most in need
  of being moved off of the keyboard" award. A final checkbox remaps
  the arrow keys when the control key is down, so control-up arrow
  is PageUp, control-down arrow is PageDown, control-left arrow is
  Home, and control-right arrow is End. Handy, I suppose, but Nisus
  has similar commands internally, as do most word processors. [The
  controls work great in Eudora! -Tonya]


What's not there
  PBTools doesn't have a lot of features in this day and age;
  however, many of the "missing" features are easily found elsewhere
  or frivolous. The free SuperClock does clock-functions admirably,
  and I see no need for the airport wakeup feature common in other
  packages since it's easier and possibly safer to put your
  PowerBook through the X-ray machine (set it well into the machine,
  away from the roller motor).

  I admit that I'm fond of CPU's sticky menus. You could argue that
  such a feature is out of PBTools's design range, but every
  PowerBook has a trackball, and every third-party trackball I know
  of comes with a click-lock function. Sticky menus seems like a
  function every PowerBook should have, and thus appropriate for
  PBTools. In addition, I would like to see a keyboard shortcut for
  cycling among applications. Many utilities offer these options,
  but I like to run as small a system as possible on the PowerBook.
  Finally the one keyboard shortcut I'd like to see added is one
  that toggles AppleTalk on and off (or of course, PBTools could do
  it automatically).


Overall
  For the minimalist who wants the most from the PowerBook with the
  least distraction, nothing comes close to PBTools. If you like
  playing with lots of settings, you'll like the PowerWatch battery
  tracking graphs, but another of the packages may provide more
  buttons to push, menus to choose, settings to set, and displays to
  watch.

  PBTools has some of the best balloon help I've seen, and perhaps
  the biggest balloon I've seen (it describes all the possible icon
  states). If you get PBTools, turn on balloon help and explore; you
  won't regret it. The manual is equally as refreshing in that it
  provides background as to why and when you might want to use the
  various features in different situations. With PowerBooks as
  different as they are from desktop Macs, the information about
  power usage in the manual is extremely welcome.

  If you use CompuServe or ZiffNet/Mac, Billy provides tremendous
  tech support in various forums when PBTools questions arise; I
  hope Microseeds is as good on the phone. Fortunately, there's not
  much that can go wrong in a package as elegant as PBTools. Highly
  recommended - it's what we use.

  PBTools lists for $99 and is probably available for a good bit
  less (and you can sometimes find it bundled with Inline Sync). If
  you already own an older version of PBTools, there is an updater
  to 1.1 online on the commercial services and on <sumex-
  aim.stanford.edu> as:

    /info-mac/gui/pb-tools-11-updt.hqx

    Inline Design -- 203/435-4995
    Microseeds -- 802/879-3365 -- 802/879-4602 (fax)
      [e-mail]


Reviews/04-Oct-93
-----------------

* MacWEEK -- 27-Sep-93, Vol. 7, #38
    Lotus Notes 3.0 -- pg. 1
    PainterX2 1.0 -- pg. 39

* InfoWorld -- 27-Sep-93, Vol. 15, #39
    AV Macs -- pg. 116


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